DOLA Return Policy

At DOLA, we are dedicated to creating jewellery that is meaningful and timeless. If you are not completely satisfied with your purchase, we are here to assist.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Jewellery must be unworn, in its original condition, and accompanied by all original packaging and proof of purchase.

  • Bespoke and personalised items: Eligible for exchange as the first option. Returns are considered only in exceptional cases at our discretion.

2. Non-Returnable Items

  • Earrings, for hygiene reasons.

  • Gift cards and promotional items.

3. Faulty or Damaged Items

  • If your item arrives damaged or faulty, please contact us at [email] within 7 days of delivery with details and photographs of the issue. We will arrange a repair, replacement, or refund.

4. Refund Process

  • Refunds will be processed to the original payment method within 10 working days of receiving the returned item.

  • Shipping fees are non-refundable unless the item is faulty or an error was made on our part.

5. How to Initiate a Return or Exchange

  • Contact us at [email] with your order details and reason for return or exchange.

  • For approved exchanges or returns, we will provide instructions for sending your item back.

  • Customers are responsible for return shipping costs unless the item is faulty or the error was on our part.

6. Exchanges

  • Exchanges are offered for both standard and bespoke items, subject to availability.

  • Bespoke items are eligible for exchange as the first resolution option. If a return is approved in exceptional cases, we will process it accordingly.

Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with DOLA. For further questions or assistance, please contact us at [email/phone number].